Warranty & Returns
If you wish to return a component or a system for refund, exchange, or repair, you will need a Return Merchandise Authorization (RMA) number. Please go to your account page to submit a Refund or Repair request or call our Customer Service department at 802 861 2300.
Return for Refund
Subject to the exceptions and fees below, Customer may return Products for its convenience for a refund less restocking fee within 14 days of the ship date. All Components are subject to a 5% restocking fee. All Systems are subject to a restocking fee of 15% plus labor. Shipping charges are non-refundable. Except in the event of a shipping error, Customers are responsible for the cost of shipping items back to Logic Supply. The following Products are non-refundable:
Note: Due to the cost of administering returns, all non-U.S. sales are final and not subject to the return rights set forth in this section.
Repairs & Exchanges (Warranty Information)
Systems built to order are covered under a one-year limited warranty; however an extended warranty coverage is available. If the system is under warranty, and the warranty has not been voided, Logic Supply will repair the non-functioning system.
Except where noted, components sold by Logic Supply are covered under a one year limited warranty. Customers can either return the product directly to Logic Supply or, depending upon the item, return the product to the manufacturer directly. For single components, we recommend returning a non-functioning item directly to the manufacturer. This will cut back on transit time and speed up the delivery of your replacement unit. After 30 days from ship date, Logic Supply will return the product to manufacturer for repair or replacement.
The warranty will be void if there is evidence of damage, misuse, or modification by the customer. The warranty does not extend to the following: final sale items, software, and items shipped outside of North America. For warranty repairs, International customers must bear shipping costs to and from Logic Supply and any duties, taxes, or brokerage fees associated with the RMA.
When items returned for repair are found to be working or when the warranty has been voided, the cost of shipping back to the customer will be charged to the customer. Please see our Terms & Conditions for complete refund and warranty information.